Billing and invoices
Find your payments, invoices and receipts, understand their statuses and deal with a failed payment.
Updated on September 24, 2026 by joueur-1800bd0d2 min readContents
Everything about your purchases is gathered under Account settings › Billing (the Billing tab of your settings). There you will find your current subscription, all your payments, and their invoices and receipts.
What the page contains
| Section | Content |
|---|---|
| Current subscription | Your rank, the date of the next renewal or, if you cancelled, the date it stops. The buttons to manage or cancel the subscription. |
| Payments and invoices | Each payment: label, date, amount, status, refunded part, and the Invoice (PDF), View invoice and Receipt links. |
| Subscriptions | The history of your subscription periods. |
| Purchases | Your one-off purchases and their delivery. |
Invoices and receipts are hosted by Stripe, our payment provider: they open in a new tab.
Invoices
- A numbered invoice is issued for every payment: a one-off purchase, and each monthly instalment of a subscription.
- It carries the note "VAT not applicable, article 293 B of the French General Tax Code": the seller benefits from the VAT franchise scheme, so no VAT is charged.
- A rank change appears on the next invoice, with a credit line for the old rank and a pro-rata line for the new one.
Payment statuses
| Status | Meaning |
|---|---|
| Paid | The payment has been collected |
| Pending | Delayed payment method: nothing is delivered before confirmation |
| Failed | The payment was declined (purchase) or the charge could not go through (subscription) |
| Partially refunded / Refunded | Part or all of it was refunded: the refunded amount is shown |
| Disputed | A bank dispute is open on this payment |
| Dispute rejected / Dispute upheld | Outcome of the dispute, decided by the bank |
If a payment fails
Expired card, limit reached, insufficient funds… If an instalment does not go through:
- A banner appears in your billing: "The payment of … failed". You also get a notification and an email.
- Click Update my payment method: you land on Stripe's secure page to change card.
- Stripe retries the charge for several days. Your rank stays active during these retries.
- If the payment fails for good, the subscription ends and its perks stop. You can subscribe again whenever you like.
Tip — You can change your payment method at any time, not only after a failure: use the Resume or manage my subscription button.
The emails you receive
| When | |
|---|---|
| After a payment | Order confirmation, with a reminder of your choices (immediate performance, withdrawal) and your invoice |
| After cancelling | Confirmation, with the date your rank stops |
| When the subscription actually ends | Confirmation that the subscription is over |
| After a failed payment | Invitation to update your payment method |
| After a refund | Amount refunded |
These emails relate to your purchase: they arrive even if you opted out of announcement emails.
Your billing data
The website never sees your bank card: it is entered at Stripe. The website keeps the record of your payments and the proof of your consent; these accounting records are kept for ten years, as the law requires, even if you delete your account (they no longer identify you then). Details are in the privacy policy.
To stop or change your rank: Cancel or change your subscription.