Withdrawal and refunds
Your right of withdrawal depending on what you buy, the refund cases and how to ask for one.
Updated on September 24, 2026 by joueur-1800bd0d3 min readContents
This page sums up, in plain language, what the terms of sale provide. If in doubt, the terms of sale prevail.
The right of withdrawal
As a rule, buying at a distance gives you 14 days to change your mind. For what the shop sells, it works differently depending on the type of purchase:
| Purchase | What applies |
|---|---|
| One-off item (digital content delivered right away) | By ticking the second box before paying, you request immediate delivery and waive your right of withdrawal. Once the item is delivered, you can no longer withdraw. |
| Rank (subscription) | By ticking the second box, you request that the subscription start immediately. You keep your right of withdrawal for 14 days: if you use it, you are refunded the price paid, minus the share for the period already elapsed. |
These choices are recalled in your order's confirmation email.
How to withdraw: send a clear request to the seller's contact given in the terms of sale (article 1). The refund is made within 14 days at the latest, to the payment method used.
Do not mix them up — Withdrawing cancels the purchase and leads to a refund; cancelling simply stops renewals at the end of the paid month, with no refund. To cancel: Cancel or change your subscription.
Refund cases
| Situation | Refund |
|---|---|
| Purchase not delivered, and delivery cannot be restored | In full |
| Double charge or billing error | The amount wrongly charged |
| Defect in what you bought that cannot be fixed | Under the legal guarantee of conformity (see below) |
| Permanent shutdown of the server | The unused share of your current subscription period, pro rata |
| Withdrawal | Under the conditions of the previous table |
A sanction issued for breaking the rules does not, by itself, entitle you to a refund of a period already started. If the sanction is lifted, your perks are restored.
How to ask: contact the seller (article 1 of the terms of sale). You are notified by email once the refund is made, and it appears under Account settings › Billing. How long it takes to show on your bank account depends on your bank. Refunding a subscription instalment may come with the immediate cancellation of that subscription: you are told if so.
The legal guarantee of conformity
The digital content and services sold are covered by the legal guarantee of conformity (French Consumer Code, articles L224-25-12 and following): for the whole duration of a subscription, and for two years for a one-off item. If what you bought does not work as described, you can have it brought into conformity free of charge; failing that, a price reduction or, if the defect is not minor, a refund.
Before disputing with your bank
A bank dispute (or chargeback) takes time and blocks your account on the shop side: while it is open, new purchases are paused. If it concerns a subscription payment, the subscription is cancelled immediately and the rank removed; you can subscribe again once the dispute is closed.
Tip — Most problems (purchase not delivered, double charge, error) are sorted out much faster by contacting the seller directly. Keep the bank dispute for cases where you got no answer.
And if the disagreement persists?
First send a written complaint to the seller. With no solution, or no reply within two months, you can refer the matter free of charge to the consumer mediator named in the terms of sale (article 15).